Refund policy
At Legacy Goods Co., we strive to provide our customers with the highest quality products and exceptional service. We understand that occasionally, errors may occur on our part. Therefore, we have implemented the following return policy:
1. Eligibility for Returns:
- Products can only be returned if an error is made by Legacy Goods Co. This includes:
- Receiving the wrong product
- Receiving a damaged or defective product
- Receiving a product that significantly differs from the description on our website
2. Non-Returnable Items:
- All products that do not fall under the eligibility criteria mentioned above are non-returnable. This includes:
- Products that were correctly delivered and meet the description on our website
- Products that were purchased by mistake or no longer wanted
3. Return Process:
- If you believe an error has been made by Legacy Goods Co., please contact our customer service within 14 days of receiving the product.
- Provide detailed information about the error, including order number, product details, and a clear explanation of the issue.
- Our customer service team will assess the situation and provide further instructions on how to proceed with the return, if applicable.
4. Refund or Exchange:
- If the return is approved due to an error made by Legacy Goods Co., we will offer either a refund or an exchange for the correct product, depending on your preference and product availability.
- Refunds will be issued using the original payment method, and exchanges will be processed promptly once the returned product is received and inspected.
5. Return Shipping:
- If a return is required due to an error made by Legacy Goods Co., we will provide a prepaid shipping label or arrange for the return shipping at our expense.
- In case of non-eligible returns, customers will be responsible for the return shipping costs.
Please note that this return policy is applicable only to purchases made directly from Legacy Goods Co. For products purchased from authorized retailers, please refer to their respective return policies.
We appreciate your understanding and cooperation regarding our return policy. If you have any further questions or concerns, please contact our customer service team for assistance.
1. Eligibility for Returns:
- Products can only be returned if an error is made by Legacy Goods Co. This includes:
- Receiving the wrong product
- Receiving a damaged or defective product
- Receiving a product that significantly differs from the description on our website
2. Non-Returnable Items:
- All products that do not fall under the eligibility criteria mentioned above are non-returnable. This includes:
- Products that were correctly delivered and meet the description on our website
- Products that were purchased by mistake or no longer wanted
3. Return Process:
- If you believe an error has been made by Legacy Goods Co., please contact our customer service within 14 days of receiving the product.
- Provide detailed information about the error, including order number, product details, and a clear explanation of the issue.
- Our customer service team will assess the situation and provide further instructions on how to proceed with the return, if applicable.
4. Refund or Exchange:
- If the return is approved due to an error made by Legacy Goods Co., we will offer either a refund or an exchange for the correct product, depending on your preference and product availability.
- Refunds will be issued using the original payment method, and exchanges will be processed promptly once the returned product is received and inspected.
5. Return Shipping:
- If a return is required due to an error made by Legacy Goods Co., we will provide a prepaid shipping label or arrange for the return shipping at our expense.
- In case of non-eligible returns, customers will be responsible for the return shipping costs.
Please note that this return policy is applicable only to purchases made directly from Legacy Goods Co. For products purchased from authorized retailers, please refer to their respective return policies.
We appreciate your understanding and cooperation regarding our return policy. If you have any further questions or concerns, please contact our customer service team for assistance.