Shipping policy

Thank you for shopping at Legacy Goods Co.!

We are committed to providing you with the best online shopping experience for our handcrafted leather goods. This Shipping Policy outlines the details of our shipping process, including rates, delivery times, and other important information. Please read this policy carefully before making a purchase.

1. Shipping Destinations:
- We currently offer shipping using Canada Post to customers worldwide with a few exception:
    - Belarus, North Korea, Libya, Nicaragua, Russia, Somalia, Sudan, Syria, Yemen
- If your shipping destination is not within the available options during checkout, please contact us, and we will do our best to accommodate your request and update the list if Canada Post has updated its disruption list.

2. Processing Time:
- We strive to process and ship orders as quickly as possible.
- Orders are typically started within 1 day after payment confirmation.
- Please note that processing time may be longer during peak seasons or due to unforeseen circumstances. Any delays will be communicated to you promptly.

3. Shipping Methods and Rates:
- We work with reliable shipping carriers to ensure the safe and timely delivery of your orders.
- Shipping rates are calculated based on the weight, dimensions, and destination of the package.
- Shipping options and rates will be displayed during the checkout process. Please select the desired shipping method that best suits your needs.

4. Estimated Delivery Times:
- Delivery times may vary depending on the shipping destination and chosen shipping method.
- Estimated delivery times for each shipping option will be provided during the checkout process.
- Please note that these delivery times are estimates and not guaranteed. Actual delivery times may be affected by factors beyond our control, such as customs procedures or unforeseen weather conditions.

5. Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
- You can use this tracking number to monitor the progress of your shipment on the carrier's website or through our Order Tracking page.

6. Customs and Duties:
- International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.
- Any additional charges or fees incurred during customs clearance are the responsibility of the customer.
- We recommend contacting your local customs office for more information on potential charges before placing an order.

7. Shipping Address:
- Please ensure that the shipping address provided during checkout is accurate and complete.
- We are not responsible for any delays or non-delivery resulting from incorrect or incomplete shipping addresses.

8. Shipping Restrictions:
- Some products may be subject to shipping restrictions or regulations imposed by certain countries or regions.
- If an item is unavailable for shipping to your location, you will be notified during the checkout process.

If you have any questions or concerns regarding our Shipping Policy, please contact us for further assistance. We are here to help!

Last updated: August 1st, 2023